Welcome to zepras.shop! We hope you are satisfied with your purchase of baby toys. In some cases, you may need to return or exchange items. Please read the following refund terms carefully to understand our refund policy, process, and processing time.
Return and Exchange Conditions
Returns:
You can request a return within 30 days of receiving your order.
Returned products must be in brand new condition, unused, and with all original tags and packaging.
Exchanges:
If you receive a defective product or a product different from your order, you can request an exchange within 30 days. Please ensure the product is unused and in its original packaging.
Refund Process
Request a Refund:
Please submit a refund request via our customer service email support@zepras.shop, including your order number and reason for return.
Return Address:
Customer service will provide you with a return address. Please ensure the product is returned to the address provided.
Shipping Costs: For returns due to our errors (such as wrong shipment or product defects), we will cover the shipping costs; otherwise, you will be responsible for the return shipping costs.
Processing Time: We will inspect the returned product within 3-5 business days of receiving it.
Once the return is confirmed to comply with our policy, the refund will be processed through the original payment method. Refund processing typically takes 5-7 business days to reach your account.
If your refund does not arrive promptly, please check with your payment provider. If you have any questions, please feel free to contact our customer service team.
Thank you for choosing zepras.shop. We look forward to providing you with a satisfactory shopping experience!